sejahterabet Platform Privacy Notice

This page describes what data we collect when you use sejahterabet and how we keep that data protected. We at sejahterabet are committed to transparent data handling. We collect personal information only when necessary for account verification, payment processing, and regulatory compliance. Your data is encrypted and never sold to third parties without your explicit consent or legal requirement.

Our sejahterabet platform operates across multiple payment rails (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each service interaction on sejahterabet generates data—login records, game sessions, wagers, deposits, withdrawals—which we retain according to regulatory requirements and this privacy policy.

We maintain this notice to explain your privacy rights on sejahterabet and the channels through which you can contact us with data questions or requests.

What data we collect on sejahterabet

When you register for sejahterabet, we collect your legal name, date of birth, email address, and phone number. These details are required for account creation and identity verification. During KYC (Know Your Customer) verification, we request copies of your national ID, passport, or driving licence, and proof of residence (utility bill, rental agreement, or government document). We store these documents in encrypted form and do not share them without your consent or legal mandate.

As you use sejahterabet, we log your login times, IP addresses, browser details, game sessions (slot spins, live-dealer table play, sportsbook wagers), deposits, withdrawals, and account balance changes. We also collect data when you contact our support team—email inquiries, live chat transcripts, and account recovery requests. This operational data helps us detect fraud, troubleshoot technical issues, and maintain accurate account records. We do not collect browsing history outside sejahterabet or track you across other websites.

How we use your data on sejahterabet

We use personal data on sejahterabet for account creation, identity verification, payment processing, and dispute resolution. Your email and phone number allow us to send account notifications (login alerts, deposit confirmations, withdrawal status updates). We may contact you via email or phone if we detect unusual account activity or if we require additional KYC documentation.

sejahterabet uses your gaming and transaction data to calculate bonuses, manage tournaments, investigate disputes, and comply with anti-money-laundering (AML) regulations. We analyse aggregate (non-personal) data to improve game performance, identify platform issues, and develop new features. We never use your data to profile you for marketing purposes or to discriminate in game outcomes. Game RNG remains independent of your data profile; slot games and live-dealer tables operate fairly for all players regardless of deposit history or account tenure.

Third-party processors and data sharing on sejahterabet

We use third-party service providers to process payments on sejahterabet. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet gateways receive your payment method details and transaction amounts; we do not store full credit card or bank account numbers. We share only the minimum data required for each payment to complete. These processors have their own privacy policies; we recommend reviewing them if you wish to understand their practices.

sejahterabet may share your data with game providers (Pragmatic Play, PG Soft, Habanero) only to the extent necessary for them to deliver game content and RNG verification. Our sportsbook data may be shared with official sports data providers to verify match results for settlement purposes. We never sell your contact information to marketing firms or data brokers. If local law requires us to share data with government or regulatory authorities, we comply; we will notify you of such requests when legally permitted to do so.

Data retention and deletion on sejahterabet

We retain active sejahterabet account data (KYC documents, transaction history, gaming logs) for the duration of your account plus a minimum of five years after closure. This retention period complies with Indonesian and international AML regulations. We retain transaction records indefinitely to support dispute resolution and regulatory audits.

You may request deletion of non-essential personal data (such as phone number updates or address history) by contacting our support team. However, we cannot delete core account records—name, email, KYC documents, and transaction history—as these are required for regulatory compliance and fraud prevention. If you request account closure, we deactivate your account and retain encrypted data for the full five-year period. After five years, we delete or anonymise personal identifiers unless we have a legal obligation to retain the data longer.

Cookies and tracking on sejahterabet

sejahterabet uses session cookies to keep you logged in and to remember your preferences (language, theme). These cookies expire when you close your browser or after a period of inactivity. We do not use tracking cookies to follow you across other websites or to build advertising profiles. We do not engage in retargeting or share cookie data with ad networks.

Our platform may use web analytics (such as server logs) to measure page load times, identify technical issues, and understand user navigation patterns. This data is aggregated and not tied to individual users. You can disable cookies in your browser settings; however, this may impair sejahterabet functionality (login, game play, payment processing). We do not respond to "Do Not Track" signals as the sejahterabet platform does not perform cross-site tracking.

KYC (Know Your Customer)

Identity verification process required by law to prevent fraud and money laundering. We collect your ID and proof of address.

AML (Anti-Money Laundering)

Regulatory requirement to monitor and report suspicious transaction patterns. sejahterabet logs all deposits and withdrawals for AML review.

RNG (Random Number Generator)

Algorithm that produces game outcomes independently of player data. Your gaming history does not influence future RNG output.

Encryption

Method of securing data so only authorised sejahterabet systems can read it. We encrypt KYC documents and payment details.

Your rights regarding data on sejahterabet

You have the right to request what personal data sejahterabet holds about you. Submit a data access request via our support portal with your account email and identity verification. We will provide a copy of your data within ten business days. You may also request correction of inaccurate information—for example, an outdated address or misspelled name—and we will update our records.

You have the right to data portability—requesting that we export your account data in a standard format. You may request deletion of non-essential data, though core account records (name, KYC documents, transaction history) cannot be deleted due to regulatory requirements. If you believe sejahterabet has misused your data, you may lodge a complaint with our data protection officer or with your local data protection authority. sejahterabet will investigate complaints within fourteen days and respond with our findings and any corrective actions taken.

Jurisdiction and data transfer on sejahterabet

sejahterabet is operated from a jurisdiction outside Indonesia. Your data may be transferred to and stored on servers located outside your home jurisdiction. We maintain encryption and security standards that comply with international data protection norms, but we cannot guarantee the same legal protections in all jurisdictions where our servers operate.

By using sejahterabet, you consent to your data being transferred internationally for processing and storage. If you do not consent to cross-border data transfer, you should not use our platform. sejahterabet operates in accordance with the laws of its licensed jurisdiction; disputes regarding data privacy may be subject to those laws rather than Indonesian law.

Contact us about privacy on sejahterabet

If you have questions about how sejahterabet uses your data, or if you wish to exercise your rights (access, correction, deletion, portability), contact our support team via the in-app help portal, email, or live chat. We respond in English and Indonesian during standard business hours (Monday–Friday, 09:00–18:00 local time).

For data protection inquiries, include your account email and a clear description of your request. We will acknowledge receipt within one business day and provide a substantive response within ten business days. If you believe sejahterabet has violated your privacy rights, you may escalate your complaint to your local data protection authority or to the regulator of sejahterabet's licensed jurisdiction. sejahterabet remains committed to transparency and will cooperate fully with any official investigation into our data practices.

Updates to this privacy notice

We may update this privacy notice periodically to reflect changes in our data practices, new regulations, or platform enhancements. We will notify you of material changes via email at least thirty days before they take effect. Continued use of sejahterabet after notification constitutes acceptance of updated terms. We recommend reviewing this notice regularly, particularly before you provide sensitive information or during periods when regulations change.

sejahterabet security and data protection

We protect your data using industry-standard encryption (SSL/TLS), firewalls, and regular security audits. sejahterabet staff access data only when necessary for account support or compliance; access is logged and monitored. We do not store passwords in plain text; we use hashed and salted algorithms. If we detect a data breach, we will notify affected users and regulators within the timeframe required by applicable law.

While we maintain strict security practices, no online system is completely immune to attack. sejahterabet is not liable for data breaches resulting from criminal acts or acts of God, but we undertake to respond to breaches with prompt notification and remediation. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and all other supported jurisdictions receive the same data protection standards and breach notification protocols.